1. Test before you buy
Customers are encouraged to request a free trial before purchasing a paid connection plan. The trial lasts 12 hours and includes 10 simultaneous connections. Use it to check channel availability, playback, buffering, software compatibility, and connection behavior.
2. Non-refundable paid purchases
Because restream access can be consumed immediately after activation, paid purchases are generally non-refundable under this stated business policy once payment is confirmed and access configuration begins.
Customers should evaluate channel availability and technical compatibility during the trial before payment.
3. Technical issues & channel reports
Technical issues and channel problems can be reported through WhatsApp support during 12:00 PM–12:00 AM (GMT/BST). Include the channel ID when possible.
Channel replacement depends on available backup sources. Support investigation does not automatically create a refund entitlement.
4. Mandatory consumer rights
Nothing in this policy is intended to exclude or limit rights that applicable law may grant and that cannot lawfully be excluded. If mandatory consumer protection rules in your jurisdiction require a different outcome, those rules prevail to the extent required.
5. Contact
For billing or refund questions, contact WhatsApp at +44 7723171848 or email [email protected]. See also the contact page.